Mastering Conflict (or at least getting better at it)

No one is talking about the cost of conflict, but it has a significant toll on productivity; Left unresolved, it can lead to frustration, anger, anxiety and emotional stress, plus billions of dollars in staff hours lost annually due to unresolved workplace conflict.

In this episode, I discuss healthy and unhealthy behaviour during conflict and the keys to managing it more swiftly and skillfully.